Privacy

The purpose of this privacy statement is to let users of the Radio Spectrum Management (RSM) website know when we collect personal information and what we do with it.

On this page

Information we collect and store about your visit to our website

This information includes:

  • The IP address of your machine when connecting to this site.
  • The domain name from which you are accessing the internet.
  • The operating system and browser your computer system uses.
  • Any search engine you are using.
  • Date and time you are visiting the URLs of the pages you visit.

We keep track of the pages visited within our website in order to determine which areas of the website are the most valuable and to improve the services we offer to you. This data is collected and aggregated using Google Analytics, a web analytics service provided by Google Inc.

Google Analytics uses cookies. The information generated by the cookie about your use of the site is transmitted to, and stored by Google on servers in the United States. Google uses this information for the purpose of evaluating how you use this site, compiling reports on site activity, and providing other services relating to site activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. When you use this site you consent to the processing of data about you by Google, in the manner and for the purposes set out above.

You may manually disable cookies at any time. Check your browser's Help for details. This will not affect your ability to view the site.

Information we collect about you will not be disclosed to any other party in a form that will identify you, except when you pay a fee by credit card. Our payment provider is Payment Express Limited. Their privacy policy is available below.

Payment Express — Our Privacy Policy(external link)

Information we collect about you will not be disclosed to any other party in a form that will identify you, except in the following specific circumstances.

  1. Where you have consented to such disclosure.
  2. When you seek to pay by credit card, your credit card details will be sent to Payment Express Limited using the most secure and safe technology available.
  3. Where such disclosure is required or permitted by the Privacy Act 1993 or otherwise required or permitted by law.

Information held on the Register of Radio Frequencies

Information about any individual in the Radio Spectrum Management database is held, maintained and may be viewed in accordance with the Radiocommunications Act 1989(external link) and the Privacy Act 1993(external link).

Registered users

When you become a registered user of this website, personal information will be collected from you.

This information is collected for two purposes:

  • for the management of your account with us, and
  • for statistical purposes in determining the usage of this website.

If you don't provide the information requested when you attempt to register, you can't become a registered user of this website. You may correct any errors in the information you have provided at any time.

Individuals calling our Business Service Centre

As part of our commitment to providing the best possible service to our customers, we record all telephone calls answered in our Business Service Centre. This helps us to identify ways that we can provide you with a better service.

We record calls:

  • for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
  • so we can find ways to simplify our service to you, and
  • to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for two years and destroy them after this period.

Unless we have lawful reason for withholding this information you can request access to a transcript of your call by phoning 0508 776 463 and asking for the Privacy Officer.

Subscribers to our Business Update e-newsletter

We take your privacy very seriously. Your contact details, collected during the subscription process, will only be used by us to send you relevant information. They will not be forwarded to other organisations, and you can change your personal details or unsubscribe from the Radio Spectrum Management Business Update at any time.

 Radio Spectrum Management Business Update(external link)